Privacy Policy

This privacy policy describes how Aspen Home Services LLC ("Aspen Home Services," "we," "us"), located at 1030 Marietta Way, Sparks, NV 89431, collects, uses, and protects personal information when you visit this website or contact us about electrical services.

1. Information We Collect

When you contact us, request a service estimate, apply for a job, or submit a form on our website, we may collect the following categories of personal information directly from you: identifiers and contact information (your name, phone number, and email address), your service address, and details about your electrical service request or employment application.

When you browse this website, the analytics and site tools described in Section 3 may automatically collect internet activity information: pages viewed, approximate (city-level) location inferred from your IP address, device and browser type, and how you arrived at the site. We do not collect precise geolocation, and this website never asks for or stores payment card numbers (see Section 4).

2. How We Use Your Information

We use your information to respond to your service requests, schedule appointments, send follow-up communications related to your request, evaluate employment applications, measure how the website performs, and improve our services. We share information with service providers that process it on our behalf (listed in Section 3); we do not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising.

3. Cookies, Analytics & Third-Party Tools

Our website uses cookies for site functionality and to remember your consent choices. In addition, the following third-party tools operate on this site:

• Google Tag Manager and Google Analytics 4 — traffic measurement (pages viewed, traffic sources, and interactions such as calls, form starts, and form submissions). These tools run under Google Consent Mode: your cookie-banner choice and any browser opt-out signal control whether analytics and advertising cookies may be stored on your device.
• OnePath web scheduler — powers the "Schedule Now" online booking widget and processes the appointment details you enter in it.
• Google reCAPTCHA — protects our forms from spam and abuse. Use of reCAPTCHA is subject to Google's privacy policy and terms of service.
• GreenSky and the Better Business Bureau — our financing page loads imagery from GreenSky (our financing partner) and our site displays the BBB seal served by the Better Business Bureau; those requests are governed by each organization's own privacy policy.

You can accept or decline optional analytics cookies at any time using the cookie consent banner, and you can change a previous choice from the banner's preferences panel. Declining optional cookies never blocks any part of the website.

Your use of this website is also governed by our Terms of Service.

4. Payment Security

This website does not request, collect, process, or store payment card information. There are no payment fields anywhere on this site. Payments for electrical services are arranged directly with our office and are handled through our payment processor's secure systems; if financing is offered, applications are completed on the financing provider's own secure website. Never send card numbers through our contact forms or by email.

5. Contact Information

For privacy questions, contact us at: [email protected] or (775) 870-1064, or write to Aspen Home Services LLC, 1030 Marietta Way, Sparks, NV 89431.

6. Your Privacy Choices

Aspen Home Services does not sell your personal information, and does not share it for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

California residents

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request a copy of that information, to request correction of inaccurate information, to request deletion, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. We will not discriminate against you for exercising any of these rights. The categories we collect are listed in Section 1; the tools that process them are listed in Section 3.

Nevada residents

Nevada law (NRS 603A.340) gives you the right to direct us not to sell certain personal information. We do not sell personal information; if that ever changes, you may submit an opt-out request using the contact details below and we will honor it.

How to opt out

You can opt out of optional analytics and advertising cookies on this site in two ways: decline them in the cookie consent banner (or change your choice later from its preferences panel), or turn on the Global Privacy Control (GPC) signal in your browser or browser extension. We honor GPC automatically: when your browser sends it, advertising signals are disabled on this site without any further action from you.

How to exercise your rights

To make any of these requests, email [email protected] or call (775) 870-1064 and tell us which right you would like to exercise. We will verify your request using the contact details we already hold for you before we act on it. An authorized agent may submit a request on your behalf with written permission. We aim to respond promptly, and within any timeframe applicable law requires.

7. Text Messages (SMS)

If you check the consent box on one of our forms, Aspen Home Services may contact you by phone, text message, or email about your service request, including appointment scheduling, reminders, and follow-ups. Consent to text messages is not a condition of purchasing any service. Message and data rates may apply and message frequency varies. Reply STOP to any text to unsubscribe, or HELP for help. We do not share mobile numbers or SMS consent with third parties for their own marketing.

8. Changes to This Policy

We may update this privacy policy from time to time. The updated date at the top of this page reflects the most recent revision. Material changes will be posted on this page.